Storage Plan Policy
Storage Plan Changes
- No refunds will be granted for downgrading to a plan of lesser value
- Upgrade to a long term plan from a yearly subscription by reaching out to support@acorn.me
- Upgrade to a family plan from an individual plan by contacting support@acorn.me
- When upgrading, your new storage plan will begin right away and you will receive a prorated refund for the remaining time on your prior plan
Up-to-date Contact Information Requirements
- Acorn customers must send an email to support@acorn.me within 180 days of a change to any of the following contact information, to ensure your Acorn account stays in good standing and their cells continue to be safely stored.
- Name
- Email Address
- Phone Number
- Home Address
- Billing Information
Past Dues
- Acorn reserves the right to destroy your stored cells if a storage payment is more than 180 days past due
- We will attempt to contact you multiple times over this period of late payment prior to tagging your cells for destruction
Cancellation of Cell Storage Plans
- You can cancel at any time by emailing support@acorn.me
- Cancellation requests must be verified using:
- Same email or phone number linked to your Acorn account (or legal guardian, etc.. )
- Government-issued photo ID that matches the name and address on file to (send to support@acorn.me).
- Cancellation requests must be within 14 days past your renewal date to be considered for any partial or full storage refunds
- Your sample will be tagged for destruction but may only get destroyed upon our next scheduled maintenance
- If the primary account holder’s plan is canceled, the remaining members will have 90 days to purchase a new storage plan in order to mitigate any interruptions to their service
Family Plan Eligibility
- Limit of 2 members over 30
- Limit of 6 members total
- All plan members must live at the same address
- Acorn has the right to break up family plans into individual plans, if any of the above guidelines are being violated.
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